Payment, Refund & Chargeback Policy

Last Updated: January, 2026


This Payment, Refund & Chargeback Policy explains how Hey Smart Tech handles charges, refunds, and billing disputes.


1. Payment Timing

  • Payment is due in full at the time of service, unless agreed in writing in advance.
  • For larger jobs, we may require a deposit to secure the appointment.


2. Accepted Payment Methods

We accept:

  • Major credit and debit cards
  • Other methods as listed on our invoice or website

By providing a payment method, you:

  • Represent that you are authorized to use that card or account
  • Authorize Hey Smart Tech to charge it for services performed, trip fees, materials (if applicable), and taxes


3. Deposits

Certain services or multi-device installs may require a non-refundable or partially refundable deposit. The deposit amount and terms will be disclosed before you confirm your appointment.

Deposits may be:

  • Applied to your final invoice
  • Forfeited if you cancel or no-show in violation of the Cancellation, Reschedule & No-Show Policy


4. Service Completion & Acceptance

When work is completed, the technician will:

  • Review the work with you
  • Demonstrate that devices power on and connect (where applicable)
  • Provide or trigger an invoice/receipt

Once you sign, pay, or otherwise acknowledge completion, the service is deemed accepted, subject to our labor warranty.


5. Refund Policy

Because our services primarily involve on-site labor, refunds are generally not provided once services are completed and accepted.


We may, at our sole discretion, offer:


  • Adjustments or corrections to the work
  • A partial credit toward future service


We do not offer refunds for:

  • Issues caused by third-party outages (internet, power, app/vendor issues)
  • Pre-existing damage or defects
  • Customer changes of mind after the service is completed as agreed


6. Billing Errors

If you believe there is a billing error:


Contact us as soon as possible, and no later than 7 calendar days after the charge:

Phone: 954-580-5080

Email: info@heysmarttech.com


Include:

  • Your name
  • Service date
  • Amount charged
  • Explanation of the concern


We will review your concern in good faith and respond with our findings and any proposed resolution.


7. Chargebacks & Disputes

We are committed to resolving issues directly with customers. Filing a chargeback without first giving us an opportunity to resolve the matter may be considered a breach of these policies.


If a chargeback is initiated:

  • We reserve the right to provide the card issuer with documentation, including signed work authorizations, photos, confirmations, and communication history.
  • If the chargeback is resolved in our favor, you remain responsible for the original amount plus any associated fees.

We may refuse future service to customers who:

  • File repeated or unfounded chargebacks
  • Refuse reasonable attempts to resolve disputes directly


8. Promotional Offers & Discounts

Promotional prices or discount codes:

  • Apply only as stated in the promotion
  • May have specific eligibility or expiration dates
  • Cannot be retroactively applied to past invoices


9. Contact

For questions about billing, payments, or refunds:
Phone: 954-580-5080
Email: info@heysmarttech.com